Coronavirus Returns Policy - 1 March 2020 to 9 June 2020
EXTENDED RETURNS DUE TO CORONAVIRUS OUTBREAKS (1 MARCH 2020 - 9 JUNE 2020)
We have extended the returns period for all orders placed between 1st March 2020 - 9 June 2020 to 60 days. This means that you have up to 60 days from the date of delivery to post your items back to us.
We have put this extension in place to ensure that you can shop with confidence whilst staying safe and observing lockdowns/social distancing during this time.
As a small business it's really important that we know how many returns to expect in order to keep our finances in check.
Please note that if you intend to return items for refund or exchange within the extended 60 days you MUST notify us by emailing firstname.lastname@example.org with subject 'intention to return' along with details of the items you will be returning for refund or exchange within 14 days of the delivery date.
If you do not notify us of your intention to return within 14 days of delivery we will not be able to accept your items. We cannot make any exceptions to this.
The rest of our usual returns policy applies as normal.
Thank you so much for your support.