Shipping

International Shipping Notice

We are placed to announce that we have now resumed shipping international orders as normal following the Royal Mail cyber incident earlier this month. 

Thank you very much for your patience during this time.

 

UK Shipping

  • UK shipping £2.95 GBP or FREE when you spend £50 GBP
  • Royal Mail

  • Tracking link provided via shipping confirmation email

  • See checkout for delivery date estimate

 EU Shipping

  • EU shipping £4.95 GBP or FREE when you spend £75 GBP

  • Tracking link provided via shipping confirmation email

  • No Brexit fees for orders under 150 EUR placed from 7 December 2022 onwards!
  • See checkout for delivery date estimate

    Please note that we are currently unable to ship to the following countries for security or customs reasons:

    Albania, Brazil, Chile, Denmark, India, Indonesia, Iran, Ireland (Republic), Latvia, Malaysia, Mexico, Moldova, North Macedonia, Peru, Portugal, Russia, Saudi Arabia, Serbia, Switzerland, Tunisia, Ukraine, United Arab Emirates.

    Please bear in mind that orders may be subject to delays of the postal services that are outside of our control. 

    If your tracking link shows 'sender preparing item' or 'sender despatching item', this actually means that your order has been collected by Royal Mail and entered into their network.

    Orders placed from 7 December 2022 onwards:

    Great news! No more Brexit fees at delivery for EU orders! 

    This means the price at checkout is the total amount you will pay for your purchase with no unexpected fees.

    Please note that if your purchase is over €150 EUR then your order will be split into multiple shipments.

     

    Orders placed before 7 December 2022:

    • Orders shipped to addresses outside of the United Kingdom were sent Delivery Duties Unpaid (DDU).
    • Therefore, you may be required to pay customs duties or local sales tax on your order prior to delivery. Please note that the customer is responsible for these charges, and we cannot advise the amount you may be charged. Please check with your local tax authority for the correct information.
    • Please note that if you reject the delivery of your order it can only be refunded once it is received safely back by us. Please note shipping will not be refundable in this instance, and if your order qualified for free shipping then £4.95 GBP  will be deducted from your refund. 

    International Shipping - Rest of the World

    • International shipping £4.95 GBP or FREE when you spend £75 GBP

    • Tracking link provided via shipping confirmation email

    • See checkout for delivery date estimate

      Please note that we are currently unable to ship to the following countries for security or customs reasons:

      Albania, Brazil, Chile, Denmark, India, Indonesia, Iran, Ireland (Republic), Latvia, Malaysia, Mexico, Moldova, North Macedonia, Peru, Portugal, Russia, Saudi Arabia, Serbia, Switzerland, Tunisia, Ukraine, United Arab Emirates.

      Please bear in mind that orders may be subject to delays of the postal services that are outside of our control. 

      If your tracking link shows 'sender preparing item' or 'sender despatching item', this actually means that your order has been collected by Royal Mail and entered into their network.

      • Orders shipped to addresses outside of the United Kingdom and EU are delivered Delivery Duties Unpaid (DDU). Therefore, you may be required to pay customs duties or local sales tax on your order prior to delivery. Please note that the customer is responsible for these charges, and we cannot advise the amount you may be charged. Please check with your local tax authority for the correct information.

      • Please note that if you reject the delivery of your order, it can only be refunded once it is received safely back by us. Please note shipping will not be refundable in this instance, and if your order qualified for free shipping then £4.95 GBP will be deducted from your refund. 

      Currencies

      • You can browse and pay in Australian Dollars (AUD), British Pounds (GBP), Canadian Dollars (CAD), Euros (EUR) or US Dollars (USD). Simply scroll to the bottom of our website and select your chosen currency from the dropdown menu. Please note that a very small number of banks and credit case issues may charge a transaction fee on international orders when processing your payment - please check with your payment provider prior to shopping if this is a concern.

      Other Important Information 

      • While in our experience our delivery estimates are accurate the majority of the time, these timeframes are not a guarantee as orders can be delayed by factors outside of our control once the order has been dispatched. For example, items can be delayed by adverse weather conditions or by being held at customs. We always recommend ordering as early as possible if your order is required by a certain date.

      • Please ensure that your shipping address is correct - we are not responsible for orders that do not arrive or are lost due to an incorrect address. If your order requires reshipping due to it being returned to us for having an incorrect address a postage fee will be required (£2.95 GBP UK/£4.95 GBP international)

      • Please be aware that international orders will have a customs information label stating the specific contents of the package on the outside of the packaging as this is a legal requirement.

      • Please be aware for international orders that our postal service (Royal Mail) will pass your package to a different mail service within your country. All postal providers have different rules and regulations which we are unable to control. For example, they may require you to collect you package from a local office under certain circumstances. We advise that you regularly monitor the tracking information sent to you via your shipping confirmation email to ensure prompt receipt of your package. 

       

      Last Recommended Christmas Order Dates

       Please note shipping delays are possible at this time due to Royal Mail strike action. Please order as early as possible to avoid disappointment.

       

      Order By

      Country or Region

      Friday 7 October 3pm GMT

      British Virgin Islands, Dominica and Anguilla

      Tuesday 29 November 3pm GMT

      Australia, China, New Zealand

      Monday 5 December 3pm GMT

      All remaining Caribbean destinations, Africa, Asia (except China), Central and South America, Far and Middle East

      Tuesday 6 December 3pm GMT

      Cyprus and Malta

      Thursday 8 December 3pm GMT

      Austria, Canada, Czech Republic, Eastern Europe, Finland, Germany, Greece, Iceland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, Turkey and USA

      Monday 12 December 3pm GMT

      Belgium, France, Luxembourg

      Monday 19 December 10am GMT United Kingdom - Fully Tracked UK Shipping - Estimated 2 to 3 business days (£2.95 or FREE when you spend £50+).  

      Tuesday 20 December 3pm GMT

      United Kingdom - Special Delivery by Christmas Eve Guaranteed (£4.95 or FREE when you spend £75+).

      No last order date!

      Printable gift card

       These are the last recommended Christmas order dates based on Royal Mail guidance. However, please note that whilst the vast majority orders arrive as per our shipping estimates, ordering before these dates does not guarantee Christmas delivery unless a guaranteed delivery option has been used. It is advisable to order as early as possible to give your order ample time to reach you during the Christmas rush.

      Please note these dates are subject to change.

      Delivery guarantee: If choosing a guaranteed delivery option and delivery is not made or attempted in time for Christmas then you will be eligible for a postage refund or a refund of £4.95 if you qualified for free postage.