CORONAVIRUS UPDATES – Druzy Dreams

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UK shipping £3.50 or FREE with £50+ orders // International shipping £6.95 or FREE with £75+ orders

Please be aware orders may be subject to delays of the postal services that are outside of our control.

CORONAVIRUS UPDATES

Druzy Dreams is currently taking orders and shipping as normal.

SHIPPING
Your orders are being packaged by one person (myself), meaning that we are able to operate safely whilst adhering to social distancing. The collection of our packages by Royal Mail is now contactless.

Please bear in mind that orders may be subject to delays of the postal services that are outside of our control.

If your tracking link shows 'sender preparing item' or 'sender despatching item', this means that your order has been collected by Royal Mail and entered into their network.

We are unable to ship to a small number of countries at this time due to suspension of their postal services. Please click here (external site) to check if your country is 'on suspension' as we will therefore be unable to ship your order.

RETURNS

We have extended the returns period for all orders placed from 1st March 2020 to 60 days instead of the usual 14 days. This means that you have up to 60 days from the date of delivery to post your items back to us.

We have put this extension in place to ensure that you can shop with confidence whilst staying safe and observing lockdowns/social distancing during this time.

As a small business it's really important that we know how many returns to expect in order to keep our finances in check.

Please note that if you intend to return items for refund or exchange within the extended 60 days you MUST notify us by emailing contact@druzydreams.com with subject 'intention to return' along with details of the items you will be returning for refund or exchange within 14 days of the delivery date.

If you do not notify us of your intention to return within 14 days of delivery we will not be able to accept your items. We cannot make any exceptions to this.

The rest of our usual returns policy applies as normal.


Thank you so much for supporting a small business as this difficult time.
Wishing that you and your loved ones stay healthy and safe,

Katherine x
Founder - Druzy Dreams