Returns

UK Returns Policy

• UK customers can return eligible items for a refund or exchange within 28 days of delivery.
• The customer is responsible for the cost of return postage.
• Please note that the following items are not eligible to be returned:
• Items with any signs of wear or received by us in otherwise unsaleable condition
• Body jewellery, earrings, and other pierced jewellery if the sealed hygiene bag has been opened or tampered with.
• Adjustable items that have been adjusted
• Any other items marked as non-returnable in the product description
• Any items returned outside the of the terms of this returns policy cannot be accepted. A re-shipping fee of £2.95 GBP will be required to send your items back to you.

UK Returns Instructions

• Fill in and enclose the returns form inside your order and post your items back to the address provided on the form. Please ensure your items are in the post to us within 28 days of the delivery date.
• We strongly recommend that UK customers use Royal Mail to return their order. If this is not possible, please kindly contact us first to arrange an alternative delivery method.
• We recommend returning your items using a mailing box (you can reuse the box your order arrived in) and require that you include any gift packaging that came with your item such as a pouch or gift box.
• Please take care to use enough tape to ensure the box is fully sealed.
• We advise against using any sort of envelope as this is not sufficient to protect your returned items and we cannot process returns with items that are damaged or missing.
• We recommend using a tracked service to ensure your return reaches us safely. We cannot be responsible for returns that we do not receive or returns that are received damaged.
• We recommend keeping your proof of postage receipt until your return has been received and processed by Druzy Dreams.

International Returns Policy

• International customers can return eligible items for a refund.
• The customer is responsible for the cost of return postage.
• It is not possible to return items for exchange - please return the original item for refund and place a new order using the website.
• Please note that the following items are not eligible to be returned:
• Items with any signs of wear or received by us in otherwise unsaleable condition
• Body jewellery, earrings, and other pierced jewellery if the sealed hygiene bag has been opened or tampered with.
• Adjustable items that have been adjusted
• Any other items marked as non-returnable in the product description

• Any items returned outside the of the terms of this returns policy cannot be accepted. A re-shipping fee of £4.95 GBP will be required to send your items back to you.