RETURNS – Druzy Dreams

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UK shipping £2.95 or FREE with £30+ orders // International shipping £5.95 or FREE with £60+ orders

RETURNS

Policy updated 30 Nov 2018

 

If you change your mind about a purchase after you have received it you have 28 days from delivery to return it.

 

How do I return my order?

 

Please complete the returns slip included in your order and return to the address provided on the slip.

The customer is responsible for the cost of return shipping and items must be returned in an unworn and saleable condition.

We recommend using a tracked delivery service to ensure your return reaches us safely as we are not responsible for returns that we do not receive or are received damaged.

Please keep your postage receipt as proof that a return was made during this period, as returns made after this time are not eligible for refund.


    What can't I return?

     

    • Items that have been customised or made to order
    • Body jewellery, earrings and other pierced jewellery cannot be returned due to hygiene reasons
    • Adjustable jewellery cannot be returned if it has been adjusted

      Exchanges

       

      We are able to offer exchanges on orders with UK shipping addresses only. Please complete the returns form inside your parcel to request your exchange. You may return for a different size/colour of the same item only.

      Please note items can be returned for exchange once per order. If a further exchange is required after an exchange has already been issued then a £2.95 postage fee will be required.

      We cannot offer exchanges to international shipping addresses and can only offer refunds. If you require a different size or colour you will need to place a brand new order.

       

      Faulty Items

       

      We carefully check the quality of each item before it is lovingly packaged and shipped to you. However, in the very unlikely event that you do receive a faulty item please email contact@druzydreams.com with your order number and details of the fault so that we may assist you.